Intern: End User Support Analyst- Summer 2026

5/26/26- 8/6/26

Hybrid Schedule- M/F Remote, Tues/Weds/Thurs in office

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Follows and recommends improvements to all IT standard operating procedures
• Maintains documentation, inventory records, incident and change records, researches incidents, and implements corrective actions

• Works closely with End Users
• Enters all contacts to the Support Center in the application including detailed problem/request descriptions with relating error messages, steps to recreate errors, screen shots or completed forms

• Installs software
• Troubleshoots and resolves issues with computers, applications and peripheral equipment
• Updates and creates reports.
• Coordinates with other IT teams when necessary to solve and prevent problems

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work patiently and politely with users to solve problems
• Able to work in a team environment effectively
• Able to work independently with minimum supervision
• Able to create and maintain technical and End User documentation
• Able to independently research and solve problems with computer systems, operating systems, and applications

• Organization skills
• Attention to detail
• Assertiveness for continued learning related to technological improvements and advancements

JOB REQUIREMENTS

Education

• • Troubleshooting hardware and software
  • Basic desktop support

Abilities

• • Work patiently and politely with users to solve problems
  • Work independently with minimum supervision
  • Master new computer related technologies both quickly and frequently
  • Troubleshoot and solve problems quickly
  • Write technical and end user documentation
  • Supporting Laptop, Desktops, and Audio Visual Equipment is a plus

PHYSICAL DEMANDS

• Sitting for extended periods of time
• Typing
• Talking on the telephone

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

 Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.