Shift Manager

Location US-NC-Hickory
ID 2024-1438
Position Type
S- Salary
A Shift



The Shift Manager provides leadership and direction to assigned employees while meeting safety, quality, and productivity standards.  This position is responsible for managing departmental and plant resources, monitoring processes, meeting deadlines, and identifying and facilitating solutions to operate effectively and efficiently. 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Supervise employees in their respective jobs, assign workloads, evaluate performance annually, approve employee timecards, and initiate employee changes
  • Direct training programs within the department to ensure employees are properly trained and any necessary retraining occurs
  • Ensure proper communication between employees and management is maintained
  • Maintain required production records and report these records to management as required
  • Report on needed materials to keep department operating without downtime, consult with purchasing and scheduling to avoid material shortages, and supervise material handling and inventory control procedures to maintain appropriate inventories
  • Work closely with management and HR concerning activities impacting shift employees
  • Consult with the plants’ engineers and management on maintenance issues and changes in processes
  • Collaborate with other shift supervisors and departments to ensure maximum results
  • Recommend changes in equipment/workforce requirements necessary to meet assigned production schedules and demands, to improve quality and lower manufacturing costs, facilitate safety, fire protection, and housekeeping programs are observed 
  • Observe production operations, analyze quality data to ensure compliance with manufacturing and product specs, and ensure departmental equipment is appropriately maintained
  • Investigate accidents which might occur to ensure the health and welfare of employees
  • Participate in company sponsored and self-development programs, facilitate employee team meetings while providing guidance and support to employees



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • People Management & Development - Promotes & Develops a Learning Organization
    • Understands position competencies
    • Promotes & drives continuous improvement culture
    • Delegation & Accountability skills                                                                                                   
    • Goal oriented


  • Leadership & Influencing Skills - Collaborative Interpersonal Skills, Tremendous Energy, Exudes Trust, Integrity, Building Relationships, Wide Span of Control.
    • Tremendous energy for change
    • Strong collaborative & influencing skills
    • High trust & integrity levels
    • Effective communicator
    • Relationship builder
    • Proactive planning and execution


  • Self-Management Skills - Finish what you start, Self Confidence, Plan Daily Activities, Positive Attitude, Developed Resilience
    • Resilient to failure
    • Self-starter
    • Self-Confident
    • Well organized & disciplined
    • Solid problem-solving skills
    • Priority Setter
    • Attention to detail


  • Data Management - Organization/Design/Analysis, Attention to Detail
    • Data interpretation skills - Fact based decisions
    • Strong organizational skills and document management


  • Work Experience/Education Level - (Cross Functional Experience) - Apply Knowledge of operations in making both decisions and development of strategies.
    • 0-3 years related experience
    • High School graduate/Bachelor’s degree preferred
    • Strong mechanical and electrical aptitude
    • Comprehends technical documents
    • Understands LSS & maintenance W.O. system
    • Understands safety, health & environmental regulations as related to the plant
    • History of sustainability and energy efficiency initiatives


  • Transactional Knowledge & Process Design
    • Knowledge of technical aspect of facility
    • Knowledge Safety and Compliance Regulations
    • Develops and refines facility main programs
    • Driver of facility operational cost savings  • Lean Six Sigma techniques (TIMWOOD)


  • Negotiation Skills
    • Ability to understand and communicate strategic plans
    • Ability to navigate contractual language


  • Technical & Automation Competency - Computer Operations, Programming Logic, Acquisition, Installation, Implementation of systems, hardware and equipment. Understand theory and practice.
    • Industry knowledge of Best Practices
    • Understanding of building systems, electrical and mechanical functions
    • Knowledge of all operational procedures
    • Understanding of state and federal regulations
    • Knowledge of local fire systems, inspections, and regulations
    • Knowledge of ERT protocols



  • Special Projects - Continuous Improvement
    • Possess vision/direction to establish targets for continuous improvement
    • Ability to organize/justify project ROI
    • Project management skills and ability to understand resource requirements
    • Complete initial Yellow Belt training


  • Training Management/ Certifications (Time to Competency) - Leverage Training skills to develop organization for retainment, growth, and recruitment.
    • Understands competency requirements, gaps and training needs by position and operating platform
    • Ability to develop and instruct training materials i.e. Safety, security, and work instructions


  • Business Judgement - Decision making & critical thinking in a complex and quick changing environment.
    • Willing to take calculated risk based on experience & reward
    • Self-assured decision making
    • Agile thinking - ability to develop critical solutions


  • Financial Acumen - Apply Math, Statistics, accounting, budgeting and human resources to establish & measure progress towards goals.
    • Knowledge of corporate profit measures, such as EBITDA
    • Knowledge of cost drivers and improvement targets
    • Solid understanding of material, labor, overhead costs and variance measures


  • Management Soft Skills - Embrace Uncertainty, Engage Complexity, Elicit Information, Team Management, Evoke the human system (People First)
    • "• Facilitation / presentation skills
    • • Ability to develop cohesive team
    • • Ability to provide critical feedback
    • • Ability to reduce complex to simple



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Ability to lift, bend, & stoop when required and stand for extended periods
  • Occasional heavy lifting up to 100 pounds
  • Ability to work in front of a laptop or PC workstation for extended periods of time
  • Occasional standing, sitting, walking, and talking on the phone



The environment is typical of a manufacturing production atmosphere.


  • High noise levels in certain parts of the plant
  • Extreme heat during summer months
  • Required PPE in the manufacturing area (shoes, safety glasses, and hearing protection)


We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



A Shift


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