Senior Systems Business Analyst

Location US-NC-Hickory
ID 2024-1386
Position Type
S- Salary



The Sr. Business Systems Analyst is responsible for analyzing, modifying, and evaluating existing or proposed software, hardware, and business. Daily tasks include: configuring SAP ECC 6.0, Manhattan Supply Chain Solutions, or other software; designing, debugging, and testing software and business processes; coordinating with users to ensure successful deployment of best business practices, software installations, and training; planning, organizing, and controlling analysis of software requirements; developing procedures for implementation, programming, and maintenance of complex computer systems; designing, debugging, and testing programs and user defined modifications; supporting the user community by diagnosing software problems, resolving issues, and preparing instructional documentation; managing the work of others.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Acts as subject matter expert for a given area (Order-to-cash, Procure-to-pay, Manufacturing, Finance, Controlling, Demand Management, etc.)
  • Refines and validates (determine feasibility, correctness, and completeness) end-user’s requirements.
  • Authors and approves specification documents.
  • Provides user education for business process design and improvements.
  • Provides input for the design and construction of test cases and business scenarios.
  • Stays abreast of the latest technological and functional improvements and advancements for the given area of expertise
  • Configures software including but not limited to SAP ECC 6.0, Manhattan SCOPE, JMagic, DataWedge, AppCenter, Wavelink, etc.
  • Designs, debugs, and tests new software, software modifications, and business processes
  • Coordinates the implementation of best business practices, software installations, and training.
  • Develops procedures for implementation, programming, and maintenance of complex computer systems.
  • Collaborates with developers and other subject matter experts to establish the technical vision and analyze tradeoffs between software usability and performance.
  • Serves as the conduit between the customer community (internal and external customers) and the software development team.
  • Provide timely, concise status communications, both written and oral (written reports and participation in regularly scheduled team meetings)
  • Develops comprehensive systems documentation to be used for projects and ongoing training.
  • Support mobility and relevant software as it pertains to the organization.
  • Diagnoses and solves problems escalated by End User Support Team
  • May supervisor other Business Systems Analysts




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • Bachelor’s degree in Business, Software Development, Computer Information Systems, Engineering, Operations Management and/or Accounting
  • Completion of multiple full life cycle software implementations
  • 5+ years of experience with configuring SAP ECC 5.0 or above.
  • Understands and utilizes sound project management principles and practices.
  • Possesses and employs sound technical writing skills.
  • Participates in continuing education programs to keep abreast of the latest technological improvements and advancements.
  • Evaluates, researches, and utilizes resources independently to determine business requirements and solve problems.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and other subject matter experts.
  • Self-motivated and require minimum supervision.
  • Ability to engage in multiple initiatives simultaneously.
  • Ability to travel abroad.
  • Basic knowledge of Microsoft Office tools



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to work in front of a laptop or PC workstation for extended periods of time
  • Occasional standing, sitting, walking, and talking on the phone



This is a fast-paced work environment with consistent pressure to complete duties as outlined above which requires ability to manage multiple projects at a detailed level and provide support to many internal departments in a fast-changing environment.  Many duties listed above are time-sensitive and have strict deadlines for completion. 



We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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